Discover the latest trends for building employee support models, informed by insights from 2,000 global IT leaders and employees.

Today’s IT leaders are now the architects of the workplace—designing modern, intentional, AI-powered experiences that help their organizations move faster. They’re no longer solely focused on core tasks like troubleshooting and uptime. They’re also shaping the systems and services that employees rely on throughout their workday. And without them, day-to-day operations crumble. Employee productivity—and satisfaction—falters.

This evolution isn’t happening by accident. In future-looking organizations, IT leaders are broadening their scope—taking on greater responsibility across departments and playing a more strategic role in HR, finance, legal, and facilities.