AI for iGaming & Betting: Scaling CX in 2026

DIGITAL EVENT

MARCH 25 | 1 PM (GMT) | 2 PM (CET) | 3 PM (EET)

Join us for a 30-minute masterclass in iGaming and Betting CX automation. Learn how to scale complex workflows, protect your margins, and outpace the competition with no extra headcount.

Our Speakers

Emily Freeland

Director, Value Consulting
Zendesk

Jasita Lalloo

Director, Growth (iGaming & Betting)
Zendesk

Matt Brown

Principal Value Architect
Zendesk

Luke Avdiyovski

Senior AI Specialist (iGaming & Betting)
Zendesk

Agenda

Segment 1

Exclusive Preview: The CX Strategy Guide for iGaming & Betting

We lead with the data. This segment breaks down our newest iGaming and Betting asset, featuring a deep dive into industry benchmarks, common pitfalls, and the exact strategies to avoid them.

Segment 2

Live AI Demo: Automating complex workflows

A practical look at high-impact workflows for iGaming and Betting. We’ll explore how AI can help manage complex tasks and support your team during volume spikes.

Segment 3

Customer Spotlight: The Swiss Casinos AI blueprint

An exclusive, behind-the-scenes interview with Swiss Casinos on their AI journey. We’ll discuss the hard-won lessons, mistakes to avoid, and the focus areas delivering the highest ROI.

Segment 4

Interactive Q&A: Implementation & strategy

The floor is yours. Get direct, unfiltered access to our industry and AI experts to help solve your specific scaling challenges or discuss implementation roadmaps.