Back in 1965, future Intel cofounder Gordon Moore – then the Director of Research and Development at Fairchild Semiconductor – formed his theory that computational power doubles every year (which he revised a decade later to every two years).

That theory, which became known as Moore’s Law, held true for almost half a century. But now, the rise of AI powered computing has thrown that accepted theory into question.

DATA METHODOLOGY As computer scientists from the UK’s University of Aberdeen have shown, AI-powered computing now doubles in power roughly every six months. And while those scientists chart the ever-growing computational power of AI, consumers are taking notice of how this technology promises to upend the world as they know it. Proof of AI’s rapid advancements can be seen everywhere, with open-source tools like OpenAI’s ChatGPT conversational interface and its generative text-to-imagery application, Dall-E 2, creating a constant buzz that’s difficult to escape.

And as Zendesk’s research has discovered, consumers are paying close attention to these rapidly evolving technologies.

They fully expect AI toutterly transform their lives, especially when it comes to customer service.