Verify Before They Fly: Solving the Air Travel Document Challenge

Air travel is experiencing unprecedented growth. IATA forecast 9.8 billion passengers in 2025 and this growth brings compounding complexity that’s testing traditional airline operations, particularly around travel document verification.

The stakes are high:

• Passengers don’t always understand documentation requirements for different routes/destinations–
• Airlines face fines for transporting ineligible passengers, providing inaccurate or incomplete passenger information – they must check they have the right documents
• Inefficient check-in processes result in longer queues at airports, requiring expensive staff and resources
• Staff absorb frustrated travelers’ anger when errors or omissions happen
• Last-minute issues cascade through operations